FAQ/Support
- About the DVD Product
- About Ordering
- Order Status
- About Your Order
Home videotapes are not ideal for preserving memories, because they begin to degrade immediately and can fade away in 10-15 years. Videotaped memories are also difficult to enjoy, with all the rewinding and fast-forwarding to find favorite scenes.
Setting up an old, bulky film projector (if you even have one) is not convenient. It is not easy to watch and share reels of old home movies.
Having your slides transferred to DVD is a great way to archive and organize your collection. The slides are converted to digital files, which are easy to share with email and on the web.
When you transfer to DVD, your videos and images are easy to watch and share on your DVD player. DVDs are organized into menus and chapters that make it easy to find favorite scenes.
Costco's goal is to make the transfer experience convenient and easy for people who don't have much technical expertise, equipment or time to make their own DVDs.
We provide complete DVDs with "Hollywood-style" features that are ready to be enjoyed.
If you want the complete "no-hassle" experience, then give this service a try. If you require a lot of customization and editing, or just want a simple transfer of raw footage for your own video project, then you might be more satisfied with your own work.
| Videotapes: | VHS, VHS-C, S-VHS, Hi-8, Digital 8, MiniDV, 8mm videotape, BetaMax |
|---|---|
| Movie Film Reels: | 8mm, Super 8, 16mm |
| Slides: | 35mm slides in plastic or cardboard mounts |
PAL tapes (the most common format in Europe) in VHS, VHS-C, S-VHS and 8mm videotape can be transferred to a DVD in NTSC (United States format). PAL DVDs cannot be created from PAL tapes.
No, all videos and images are recorded to archival-quality DVDs.
No, all videos and images are recorded to archival-quality DVDs.
No, this service is not available.
Note that MiniDVD discs are not the same as camcorder MiniDV tapes, which can be transferred to DVD.
No, this service is not available.
A DVD disc will play in almost all standalone DVD players in use today. If your DVD player was purchased after 2001 and can read DVD-R discs, it is very likely that your DVD player is compatible with DVDs.
If your Macintosh computer has a DVD-ROM drive and can play regular Hollywood DVDs, it is very likely that the DVDs will play on the Macintosh.
Digital Scrapbook will not work on a Mac...but savvy and experienced Mac users can still access movie clips by using third-party Mac applications. These applications convert DVD contents into a file format that can be edited using iMovie or other movie editing software. Click here to download the Mac Guide (PDF).
- DVD chapter menus with choice of DVD theme
- DVD case with chapter picture index - DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD
Yes, we will repair tapes and replace tape cases for tapes that were broken or damaged prior to shipment. Videotape repair services are available only with transfers and cannot be ordered separately.
- Color enhancements
- Reduction in scratches, dust, dirt and lint
- Cleaning, splicing and repair
- DVD chapter menus with choice of DVD theme
- Your choice of background music or original audio
- DVD case with chapter picture index
- DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD
- DVD chapter menus with choice of DVD theme
- Slideshow of your images with your choice of background music. Each image will appear for about 5 seconds.
- DVD case with chapter picture index
- DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD
- 4-megapixel JPEG image files, ready to print or email
Absolutely! The media and reels or containers will be returned with the completed order.
Note: Movie film will be cleaned and spliced onto new 400 ft. reels. Your original empty reels will be returned.
For video to DVD orders, the service is strictly a transfer service. Footage will not be enhanced.
For film to DVD and slides to DVD orders, the footage and images will be enhanced, showing more vibrant colors and reduced scratches, dust and lint on the film surface.
No, you may not add your own music to a DVD. DVDs from film and slides include your choice of instrumental background music.
Listen to the music samples.
Yes, on Super 8mm we can transfer magnetic audio and on 16 mm film we can transfer only the optical audio from film.
To place your order, visit the Costco 1-Hour Photo center at Costco location near you.
The prices for DVD transfer service are listed on the services & pricing page.
Orders will be sent to YesVideo's processing facilities located in Santa Clara, CA and Atlanta, GA.
In addition to enjoying your favorite memories on DVD, you can now also view and share your DVD movie on MemorySafe™, our private and secure website. MemorySafe is a new add-on security plan that digitally stores your DVD footage on secure servers. This way your video memories are always safe in case your DVD ever becomes lost or damaged. (Learn more at www.mymemorysafe.com.)
Digital backup is the safest way to preserve memories for generations. Physical media, such as tapes, reels, and even DVDs may be damaged or lost. Digital backups cannot be lost in a flood, fire or natural disaster.
If you are new to the MemorySafe service, you should have received a brochure with your DVD and returned original movie footage. The brochure gives simple instructions to view your DVD online.
1. Visit www.myMemorySafe.com clicking or copying the web address into your browser’s address field
2. Locate the Screening Room Code on the back of your DVD case
3. Enter the 10 digit Screening Room Code in the “enter code here” box
4. Enter your email address in the “Email address” box
5. Click the check box for Terms of Service
6. Click the “View my YesDVD!” button
During the 90-day trial period:
- You can view and share your video and the 3 music video highlights
- You can order additional DVD copies for $9.99 (plus taxes and $2.99 shipping)
Before your trial expires, you can purchase an annual subscription to extend your MemorySafe access.
To place your order, visit the Costco 1-Hour Photo center at a Costco Location near you.
You must place your order at Costco 1-Hour Photo. To save time, we encourage you to prepare your order online.
Customize your order and bring the printed form with your media to Costco 1-Hour Photo.
The transfer service takes about 3 -4 weeks. During the Christmas season and other holidays, we typically experience heavier order volume, which can result in longer service time. If you are ordering a DVD for a Holiday gift, we recommend that you allow extra time. Ask a Costco 1-Hour Photo technician for details.
If you have a wedding video or similar video recorded by a professional, you must obtain their permission for Costco to transfer the footage to DVD. Submit a signed copyright waiver form with the order.
Note that orders containing copyrighted materials, not accompanied with a signed copyright waiver form, will be returned unprocessed.
No, we will not process copyrighted TV footage.
Yes, but the film will be cleaned, spliced and combined onto new 400 ft. reels. Your empty reels will be returned.
Use this chart to help you calculate your footage:
| Film reel diameter | Approximate feet | Maximum reels per DVD; |
|---|---|---|
| 3 inches | 50 feet | 32 reels |
| 5 inches | 200 feet | 8 reels |
| 7 inches | 400 feet | 4 reels |
Yes! You may include a title, up to 35 characters
This is an easy way to share your memories and a DVD copy makes a great gift. It is also a good idea to keep one copy of your video memories in a safe deposit box.
Each DVD order includes a 2nd DVD copy. If you would like additional copies, you may request them within 90 days of placing your order. You get the best value when you request additional copies at the time of original order ($4.99 each).
No, we can only transfer one media type per DVD. For example, slides and tapes cannot be transferred to the same DVD. If you have more than one media type, place each order separately and fill out a separate form for each order.
Yes, different videotape types (i.e. VHS, miniDV) may be combined in the same order. Different movie reel formats (i.e. 8mm, Super 8) may also be combined in the same order, but like reels of like formats must be grouped together in viewing order.
2 hours total from 1 or 2 tapes will fit on a DVD.
For 8mm or Super 8 reels, 1600 feet of film will fit on one DVD. For 16mm reels, 3200 feet of film will fit on one DVD.
Up to 500 slides may be transferred onto one DVD.
It is very important that you remove your slides from all carousels, binders, trays and sheets. Label them in your preferred viewing order. Costco 1-Hour Photo will provide small boxes to protect your slides.
There are no hidden charges. Extra charges may apply if your footage or images exceeded the maximum allowed per DVD and had to be separated into multiple orders.
Label your tapes, reels or slides in viewing order. If they are not labeled, they will be processed in random order.
You can access the status of your order using our Online Order Tracking system or by calling 1-866-463-7694. You will need your order number.
Please allow the labs about a week to receive your order and enter it into the system. If your order is still not showing up, don't worry -- contact our support team and we will try to locate it for you.
Each order is processed separately and given separate attention. Some orders take longer than others and to ensure the highest quality, some need more attention than others. They might not make it into the same shipment back to the warehouse.
here are some common questions and answers.
Absolutely. Within 90 days of pickup, extra copies cost $8.99. You will need the Order # of your original DVD.
Each DVD order includes a 2nd DVD copy. If you would like additional copies, you may request them within 90 days of placing your order. You get the best value when you request additional copies at the time of original order ($4.99 each).
Definitely contact our support team by phone or email. If it's a technical or quality issue, we can attempt to reprocess the order to your satisfaction.
Unprocessed orders may be due to one of these reasons:
- We found possible copyrighted material without permission to process.
- We found illegal or obscene material and cannot process.
- Your media was not an accepted format.
- Your tape needed repair and we need your permission in order to proceed.
- The quality of the tape or film was so poor that we could not process.
The unprocessed order should be accompanied by a note from the technician. If you have any questions about an unprocessed order, please contact our support team.
Contact us at 1-866-463-7694 if you need help understanding the pricing of your order. If you feel that you have been charged incorrectly, we are happy to advise and explain, but keep in mind that you may have to work directly with the Costco 1-Hour Photo Center to resolve the issue.
Digital Scrapbook is the easiest way to edit your DVD footage on your PC. You can trim video clips, capture still photos from your video and more.
Learn more about Digital Scrapbook.
Insert the DVD disc into the computer's DVD-ROM drive and open My Computer from the Start Menu. Your DVD drive should read YesVideo. Right-click on YesVideo and select AutoPlay. A launcher menu should appear. Click on Digital Scrapbook. Digital Scrapbook will launch with the photos or video clips pre-loaded into the Library.
Windows 200/WindowsXP: with a DVD-ROM; Pentum - 500mhz processor; 256 MB Ram;
800x600 screen resolution; Windows Media Encoder 9 series.drive is required.
DVD playback software must also be installed on the PC.
Windows Vista: DVD-ROM; 1Ghz 32-bit (x86) or 64-bit (x64) processor; 512 MB Ram; 20 GB hard drive
with at least 15 GB of available space; Support for DirectX 9 graphics and 32 MB of graphics memory;
800x600 screen resolution; Windows Media Encoder 9 series.
Note: Digital Scrapbook will not work on a Mac, Windows 98 or ME
PCs with DVD-ROM drives are likely to have DVD playback software installed. In case your PC does not have DVD playback software, you can download a trial or purchase one of these playback programs:
Cyberlink PowerDVD
interVideo WinDVD©
Nero Showtime
After you install the playback software, restart the computer and launch Digital Scrapbook again.
Yes! You can use Digital Scrapbook to prepare your video clips to share on YouTube. Follow these instructions.
Open My Computer and right-click on your DVD drive. Choose Explore. Double-click on the Pictures directory. Your JPEG files should appear in this directory.
While DVDs are durable and long-lasting by nature, proper handling and storage will maximize their longevity:
- Store them away from extreme heat, humid or cold temperatures.
- Only touch them on the edges.
- Keep them in their cases when not in use. This minimizes dust and scratches.
- Store them vertically.
