Help Center > Manage Your Account

Manage Your Account

You will need a Home Video and Photo Transfer Account to place transfer orders online. Signing up for an account is quick and easy.

To create a Home Video and Photo Transfer Account:

  1. Visit and click the Sign Up link at the top of the page.
  2. Fill in the required information, including your first and last names, email address, password, and Costco Membership Number.
    • Your password must be at least 8 characters long and contain at least one of each (capital letters, lower letters, digits and special symbol characters like “!@#$%^&”).
  3. Click the “Create Account” button.

If you have already created a Home Video and Photo Transfer Account, you can sign in.

  1. Visit and click the “Sign In” link at the top of the page.
  2. Enter your login email and password, and click the “Sign In” button.
    • If you don't remember your password, click "Forgot your password?" and we will send you an email to reset your password.
    • If you see the message “You have to confirm your email address before continuing.”, check your email for confirmation instructions.

If you have forgotten your account password, you will need to reset it.

  1. On the Sign In page, click the “Forgot your password?” link.
  2. Enter the email address you used to create an account with us, and click the “Send Password Reset” button.
  3. You will receive an email within 15 minutes with a link to reset your password.
  4. Click the link in your email, and you will be prompted to create a new password. (Your password must contain letters and numbers and be at least 7 characters long, but no longer than 20 characters.)

To view the history of all of your Home Video and Photo Transfer orders:

  1. Visit and click the Sign In link at the top of the page.
  2. Sign in to your account.
  3. Hover over your name at the top of the page, and select “Account Profile”.
  4. Click the “View Order History” button.
  5. To see the details of a specific order, click that particular order. You will be able to see the order details (type of media, estimated price, and shipping/billing information) and status of your order.

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