Help Center > Placing an Order

Placing an Order

  1. Visit and click the Start My Order button in the top right hand corner.
  2. Select the media you would like to preserve.
  3. Complete the order form and proceed to checkout.
  4. Choose either Warehouse Pick-up* or Ship My Order.
  5. If needed, sign in to your Costco Home Video and Photo Transfer account.
  6. Complete your Shipping and Billing information, and click “Place My Order”.
  7. If you selected Warehouse Pick-up, print your Order Documents .
    • Bring your original media to your local Costco Photo Center.
  8. If you selected the Ship My Order option, print your Shipping Documents.

*Warehouse Pick-up only available if your ZIP code is close to a Costco Photo Center.

If you placed your order with the Ship My Order option, you will pay the Estimated Total at checkout, which is calculated from the order details you have provided. If the order we receive is different than the details you provided, you will be charged or credited the difference. This amount will appear on your shipped confirmation email.

If you placed your order with the Warehouse Pick-up option, payment will be due at pick-up.

Your ZIP code will help us determine what options you have available in your area. Depending on your location, you may have the option to choose pick-up at a local Costco Photo Center. Everyone can choose Ship My Order, regardless of location.

If you have a wedding video or a similar video recorded by a professional, we are able to transfer the footage. If you are unsure whether your media contains copyrighted footage, please feel free to send it to us, and we will send it back unprocessed if we cannot complete the transfer.

Warehouse Pick-Up:

  • Print your Order Documents.
  • Follow the Checklist instructions and prepare your media for drop-off.
  • Bring your media to your local Costco Photo Center.

Ship My Order:

  • Print your Shipping Documents.
  • Follow the Shipping Instructions and pack your order for shipment.
  • Drop off your shipment at a UPS Store.
It is important to pack your order properly before sending. Please see our
What can I do to make sure that my order is safe? FAQ.
For all transfers, you can add a title (up to 35 characters); you can choose from
18 different themes for your DVD. For film, photo, and slide transfers, you can also add
background music .

Still Need Help? Contact Us