Help Center > Placing an Order

Placing an Order

How do I place an order?

  1. Visit CostcoDVD.com and click the Start My Order button in the top right hand corner.
  2. Select the media you would like to preserve.
  3. Complete the order form and proceed to checkout.
  4. Choose either Warehouse Pick-Up* or Ship My Order.
  5. If needed, sign in to your Costco Home Video and Photo Transfer account.
  6. Complete your Shipping and Billing information, and click “Place My Order”.
  7. If you selected the Ship My Order option, print your Shipping Documents.
  8. If you selected Warehouse Pick-Up, print your Order Documents .
    • Bring your original media to your local Costco Photo Center.

*Warehouse Pick-Up only available if your ZIP code is close to a Costco Photo Center.

When do I pay for my order?

If you placed your order with the Ship My Order option, you will pay the Estimated Total at checkout, which is calculated from the order details you have provided. If the order we receive is different than the details you provided, you will be charged or credited the difference. This amount will appear on your shipped confirmation email.

If you placed your order with the Warehouse Pick-Up option, payment will be due at pick-up.

Why are you asking for my ZIP code?

Your ZIP code will help us determine what options you have available in your area. Depending on your location, you may have the option to choose pick-up at a local Costco Photo Center or Ship My Order.

Can I transfer copyrighted footage?

If you have a wedding video or a similar video recorded by a professional, we are able to transfer the footage. If you are unsure whether your media contains copyrighted footage, please feel free to send it to us, and we will send it back unprocessed if we cannot complete the transfer.

Once I place my order at CostcoDVD.com, what do I do?

Ship My Order:

  • Print your Shipping Documents
  • Follow the Shipping Instructions and pack your order for shipment
  • Drop off your shipment at a UPS Store

Warehouse Pick-Up:

  • Print your Order Documents
  • Follow the Checklist instructions and prepare your media for drop-off
  • Bring your media to your local Costco Photo Center

Do you have any packing tips?

It is important to pack your order properly before sending. Please see our
What can I do to make sure that my order is safe? FAQ.

Can I customize my DVD?

For all transfers, you can add a title (up to 35 characters) and choose from
18 different themes for your DVD. For film, photo, and slide transfers, you can also add
background music .

Popular Questions:

Still Need Help? Contact Us