Help Center > Safety & Security

Safety & Security

Over the past 20 years, we have developed best practices to ensure the safety and security of your memories.

  • Dedicated UPS Trucks – We have dedicated UPS trucks delivering orders to our facility.
  • Security Tags – As soon as your package arrives at our production facility, every item is tagged with a unique code so it can be easily tracked at any time.
  • Video Surveillance – Over 170 surveillance cameras have been installed in our facility. Every step of the transfer process is captured on video as an added security measure.
  • Digital Backup – Your memories are securely backed up and saved for 90 days.
  • Online Order Tracking – You can check the status of your order using the
  • Order Tracking Tool .
  • Use a sturdy box to package your order.
  • Include packing material to limit the amount of empty space inside the box.
  • Use packing tape to completely seal your shipping box.
  • Remove old shipping labels and barcodes from the box.
  • Securely affix the UPS label to the outside of your box using a shipping pouch or clear packing tape.
  • For more information, please see our Shipping Instructions .
You can find the closest UPS Store by visiting https://www.theupsstore.com/locations . Enter your ZIP code and select a UPS Store near you. We recommend that you use a UPS Store instead of a UPS Authorized Shipping Outlet or UPS Drop Box. When you drop off your shipment, please ask for your receipt, which you should retain until you receive our email confirming the arrival of your shipment at our facility.
If you have any concerns or questions, please contact Customer Service .

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