How It Works

Easy as 1, 2, 3: Simply create your order, send in drop off your media, and we’ll digitize your memories using our state-of-the-art equipment. You’ll receive your digital memories in 3 - 4 weeks.
1. Create Your Order
Online or at

After you’ve gathered your media, create your order and personalize your DVDs with custom titles, themes, and music. With USB output, you'll choose a name for your files.

You can choose between 2 delivery options: Pick up at or Mail My Order. or Mail My Order *.

*Shipping charges apply for Mail My Order.
2. Send Your Media
There are 2 ways to send your media:
Drop-off at
Bring your media and order confirmation printout (if you created your order online) to
Mail My Order
Package your media in a shipping box along with your Shipping Document printout. Affix the UPS prepaid label, and drop off at your nearest UPS Store.
3. Receive Your Digital Memories
Depending on how you submitted your original media, there are 2 ways to get your order:
Pick up at
You'll be notified when your order is ready for pick up.
Mail My Order
If you sent your media directly to us, you'll be notified when your order is on its way back to you. You will be notified when your order is on its way back to you.
Every order can be accessed online for 90 days with MemoryCloud, where you can:
Download a Digital Copy to your computer or mobile device, and order additional DVDs and USBs.

Your Memories are Safe

Tagged and Tracked
As soon as we receive your package, all original media is tagged with a barcode and tracked throughout the entire process.
Order Status
You can check the status of your order throughout the process using our order status look-up tool .
24-Hour Monitoring
From the minute your media arrives to the time we ship it back to you, we monitor every single step throughout the operation.
Digitally Backed Up
Every video and image that we transfer is securely backed up for 90 days after your order is completed.